Solutions _|_ Techcare Support _|_ How to get support
Graphtech’s Business Hours
Graphtech Normal business hours are 8:30 am to 5:00 pm, Monday-Friday.
After hours support is available by special arrangement.
The Graphtech offices are closed on the following days:
____Memorial Day, Independence Day (observed), Labor Day
____Thanksgiving Day & the Day After Thanksgiving
____Christmas Day (observed), New Years Day (observed)
How To Request Support
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1. |
Write down any error messages you see on the screen |
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2. |
Check that all the computer cables are plugged in tightly |
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3. |
Restart computer and try what you were doing again |
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4. |
Contact the Graphtech Manage IT Helpdesk by calling 847.964.5000, and ask for a Helpdesk Specialist |
Non-emergency support is available by creating a case on-line at
____www.techcareusa.com
or e-mailing a request to
____help@graphtechsys.com
Make sure you include company name, your name, description of the problem and the urgency of the issue.
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